We’ve had some members tell us that our emails are ending up in spam or junk folders. To make sure you never miss emails from ACAT, please add @acat.uk.com to your safe senders or contacts list.

Here are the simple steps for the most common email providers:

Gmail

1. Open an email from us (or search for @acat.uk.com).
2. Click the three dots in the top right corner of the message.
3. Select “Add [sender] to Contacts list”.
4. If you find an ACAT email in spam, click “Not spam” at the top of the message.

👉 More help: Google Gmail Support – Mark or unmark Spam

Outlook (Web & Desktop)

1. Right click an email from us.
2. Choose “Junk” > “Never Block Sender” or “Add to Safe Senders List”.
3. You can also add @acat.uk.com to your Outlook Safe Senders list.

👉 More help: Microsoft Support – Block or allow (junk email settings)

Apple Mail (Mac & iOS)

1. Open an email from us.
2. Tap or click the sender’s email address.
3. Select “Add to VIPs” or “Add to Contacts”.

Other Email Services

Most email services let you whitelist by either:

• Adding the sender to your contacts, or
• Moving an email from spam/junk into your inbox.

Check your provider’s help section for specific instructions.

💡 Tip: If you use an office or church email account, you may need your IT administrator to whitelist @acat.uk.com on the server.

If you need further help do get in touch.